James’ focus is on making it easier for utilities to provide great customer service. At Vertex, he is responsible for developing and bringing to market products and services that accomplish that—including the VertexOne cloud-based customer experience platform. James has extensive expertise in customer engagement and analytics, as well as product and service targeting and differentiation, based on more than 16 years of consulting experience across a wide range of industries.
Prior to joining Vertex, James was Global Head of Innovation for HCL, a major software implementation company, where he managed overall product development and investment in the disruptive technologies of mobility, cloud and Big Data.